Questions from Businesses

• Ensuring Accessibility and Compliance

  There are many practical reasons that you should ensure that your website and other digital content complies with the Americans with Disabilities Act by following the Web Content Accessibility Guidelines. ADA Compliance Increases Your Target Audience ADA Compliance Improves Your SEO Efforts ADA Compliance May Help Your Reputation ADA Compliance Means Overall Better Website Usability You Can Avoid Penalties MessageSpring helps you effectively deliver messages to your diverse culturalFew readers

• Are my subscribers required to install anything?

  No. The MessageSpring app is available on both iOS and Android. However, if people do not want to use the app, they can subscriber to your messages via email or SMS. We are adding other channels such as WhatsApp and LINE.Few readers

• What is the point of the text to speech option?

  Simply put, many people prefer to listen to rather than read content. Platforms like YouTube and audio books are creating generations of listeners rather than readers. If you do not want to use text to speech, you can turn it off for each message.Few readers

• Why are subscribers limited to just one preferred communication channel?

  We want to streamline the communications space between businesses and their stakeholders. Lots of channels between two entities makes things messy.Few readers

• How do I translate messages into languages needed by my subscribers?

  You don't need to do anything. We do that automatically.Few readers

• What if I don't want some text to be translated?

  In the message composer, we have a DO NOT TRANSLATE button. So, for any text that you do not want to have translated, just highlight that text and click the DO NOT TRANSLATE button. That's it.Few readers

• Do I have to write messages in English only?

  You can compose your messages in any of the 140 languages that we support. We will detect the language used and translate your message into all languages required by your subscribers, automatically.Few readers

• How good are the language translations?

  Translation systems are based on the GIGO garbage in / garbage out paradigm. If you write your original message in high quality (no misspelled words,Few readers

Questions from Subscribers

• How do I change my preferred language?

  For App Subscribers Open the MessageSpring app. Click on the Profile icon in the lower right. Click on Settings. Click on Change Language. Click on Notifications. Scroll through the list of languages and choose the one that is right for you. For SMS Subscribers Go to a recent message from MessageSpring in your inbox Click on the link When the web message opens, click on the 3 dots in the upper right Select Manage your subscription and preferences Update your preferFew readers